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The Emma A - Z everything you need to know about mattresses

Unpacking your Mattress

Quick tips for setting up a great nights sleep!

  • How do I unpack my Emma mattress?

    It's easy to unpack your Emma mattress so it's ready for use:

    1. Place the mattress box near your bed frame or the clear space where you'll be placing the mattress.

    2. Open the top of the box and tilt it until it's laid out horizontally on the floor. You can then carefully pull the vacuum-packed mattress out.

    3. Use scissors or the included cutter to cut open the first layer of plastic. Make sure that the clear space around you is enough for the unrolled mattress to be laid flat. You can also choose to unroll the mattress on top of your bed frame.

    4. Once the mattress is fully unrolled, slit open one side of the last layer of plastic around the mattress itself to let air inflate the mattress.

    5. While the mattress is inflating itself, you can slowly slide off the last layer of plastic. While you can use the mattress during the mattress without it during the 100-night trial, we ask that you keep it until your trial ends.This is because in the event that you wish to return or replace your mattress, our courier requires that it be wrapped in plastic.

    6. It takes 20 minutes for the mattress to inflate enough for use. Any large or visible dips that result from storage in the warehouse should also inflate and decompress after 2 hours.

    7. You should now be all set to unwind and stretch out on your beautiful, new mattress.

    You can also find a video tutorial on how to unpack your mattress at

  • After unpacking the Emma Mattress, how long does it take for the mattress to be ready for use?

    Your Emma Original should inflate enough that it's ready to sleep on after a couple of hours. However, it may take up to 48 hours for the mattress to inflate to its full height and width and remove all the dips in the mattress.

  • What do I do if I haven't received my welcome pack?

    The welcome package is a booklet where you will find information on how to unbox the Emma Mattress. There's also other FAQs and information that you may find useful.

    We hope that every customer receives their welcome pack but we understand that packing mistakes can happen. If you happen to experience this, please contact customer service via e-mail.

  • How long can the mattress stay in the box?

    We recommend that the mattress is not left, unpacked, in the box for longer than 2 weeks.

  • The mattress doesn’t look like the right size. What do I do?

    Please contact the customer service team at [email protected] so we can assist you further. The mattress does inflate in both width and depth after 24-48 hours. This means that the mattress can initially be a smaller size while still vacuum-packed or before it fully inflates.

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You can unsubscribe at any time by clicking the 'Newsletter Subscriptions' tab when logged in to your customer account. If you do not have an account with us, you can unsubscribe by clicking the 'unsubscribe' link at the bottom of the newsletter.

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